Policies on Customer-Oriented Business Conduct (6)

6.Providing Suitable Service to Customers

TSCM will provide and recommend products and services that we judge to be suitable for customers, after understanding the customer’s trading experience, knowledge, financial situation, investment policy, transaction purpose, etc. In addition, TSCM will continue to conduct appropriate follow-ups based on the customer’s wishes, with consideration for long-term perspectives.

Specific Policy Content and Implementation Status

● Providing Suitable Service to Customers: TSCM has established the solicitation policy and strives to ensure appropriate solicitation activities in order to provide proposals and services suitable for the customer’s transaction purpose and financial situation.
TSCM will consider the customer’s trading experience, knowledge, etc. provided in advance, and provide and recommend products and services according to the customer’s transaction purpose and the characteristics of each transaction/target asset.
In order to ensure that customers can continue transactions safely, TSCM will appropriately report the situation and propose countermeasures and improvement measures as necessary in response to changes in the market environment and target assets.
Note: TSCM does not sell or recommend multiple financial products or services as a package.

● Close communication with customers: In order to provide and recommend products and services suitable for customers, TSCM believes that it is essential to hear in detail the customer’s transaction purpose and financial situation.
In addition, due to the characteristics of the products and services we provide, TSCM is entrusted with asset management services mainly by corporate clients who are professional investors or by real estate-related funds invested only by such investors.
Customers who are professional investors often have knowledge and experience in investing in real estate-related funds, and TSCM thinks that it is most important that the information necessary for customers to make investment decisions is provided timely.
To this end, TSCM maintains close communication with clients and continues to discuss important matters such as investment policies at the time of forming a fund, entrusting asset management services,　or during the investment period. Based on a deep understanding of the customer’s needs, situation, and other circumstances and background, TSCM strives to conduct appropriate business operations that lead to the provision of products and services suitable for each customer according to the customer’s transaction purpose and financial situation, etc.

戻る