All members of Touchstone Capital Management (“TSCM”) uphold the following core ethical values in the performance of their professional services to further embody “Passion for Excellence” as our Mission Statement :
• Complying with social norms, laws and regulations;
• Managing conflicts of interest proactively;
• Acting for the benefit of clients; and
• Acting with integrity.
Aside from fulfilling the ongoing fiduciary duties for disclosure, care, and royalty, TSCM, as an asset management company that primarily engages in the management of real estate investments, reaffirms its commitment to broadening its accountability to its clients. To that effect, TSCM has developed the following Action Policy for Execution of Customer-Oriented Business Operations code of conduct:
Customer-oriented service TSCM will assist to maximize profits for its clients through thorough understanding of each client’s specific requirements and through sound and unbiased consulting services and communication of all necessary information.
Conflicts of interest management TSCM will not utilize any information it obtains through its transactions and day to day business that would unjustly benefit itself or other clients.
TSCM will comply with internal procedures and restrictions contained in its voluntary rules set for each type of transactions to manage conflicts of interests. Managing Conflict of Interests
Transparent commission system TSCM aims to build a clear and transparent commission system that would provide confidence to its clients in its services.
Fees and expenses charged to its clients for services TSCM provides shall be presented in writing and approved prior to the start of an engagement. Remuneration scheme
Fostering corporate culture TSCM will strive to constantly fulfil its fiduciary duty to its clients.
TSCM regularly conducts educational and training sessions to all its directors and employees to improve and raise their consciousness in fulfilling their fiduciary duties to the clients. Internal Training