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Policies on Customer-Oriented Business Conduct (4,5)

4.Clarification of Various Fees and Commissions

When charging fees and expenses to customers, TSCM will explain appropriately, clearly, and not-misleadingly according to the complexity of the information so that the customer can fully understand the details. In addition, TSCM will clearly describe the content of the service and the fee for the service in the contract, etc.

Specific Policy Content and Implementation Status

● Various Fees and Commissions received by us
In many cases, various Fees and commissions received by TSCM are composed of items such as acquisition fee, disposition fee, and asset management fee during each managing period, etc.
However, each item and the level of fee, etc. differ depending on the nature of each business and the characteristics of the transaction and target assets. Therefore, TSCM clearly presents in writing, prior to the transaction, the fees, etc. charged to the customer for each service provided.

5.Providing Important Information in an easy-to-understand manner

After fully considering the customer’s trading experience and knowledge, etc., TSCM will provide important trading information of the transaction (investment schemes, expected profits, losses and other risks, trading conditions, etc.) in an appropriate, easy-to-understand, and non-misleading manner according to the complexity of the information.

Specific Policy Content and Implementation Status

● Providing Important Information in an easy-to-understand manner
Our clients must have sufficient knowledge and understanding of each transaction and target asset in order to examine the professional services provided by TSCM.
After comprehensively considering the customer’s trading experience, knowledge, financial situation, investment policy, transaction purpose, etc., as well as the complexity and degree of risk of the transaction or service, TSCM strives to provide information in an appropriate, easy-to-understand, and non-misleading honest manner, in accordance with customer needs, level of understanding, and product characteristics.
In addition, in providing and recommending products and services to customers, TSCM will explain that we appropriately manage potential conflicts of interest.
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